Corporate Training & Business Solutions

Problem framing, stakeholders, requirements and improvement opportunities.

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SIPOC, as-is/to-be mapping, root causes and improvement plans.

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Elicitation, user stories, acceptance criteria and facilitation.

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Opportunity identification, feasibility, risks, value and oversight.

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KPis, dashboard requirements, insights and recommendations.

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ROl, cost-benefit, payback and benefits tracking.

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Backlogs, prioritisation, testing and acceptance.

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Prioritisation, investment decisions and change governance.

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Recognising impostor feelings, reframing self-doubt and communicating achievements.

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Spot non-value-adding activities, delays, duplication and rework using process walks and Lean techniques.

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Assess repetitive tasks, measure manual handling time and implement time-saving improvements.

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Map current workflows, assess rules-based tasks, data quality, risks, feasibility and automation suitability.

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Define future-state workflows, requirements, controls, testing and adoption for automation.

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Establish baselines, calculate annual hours saved, distinguish capacity released from cost savings, and track ROI.

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